The InterContinental Osaka is careful to provide our clientele with trustworthy and comfortable services that are founded on reassurance and reliability so that we can:
・provide the setting for a fulfilling stay,
・always be a familiar presence on your travels, and
・help the world’s travellers seek out dreams and excitement.
At the InterContinental Osaka, our customers’ personal information is essential to providing sufficiently satisfactory services. We also know that the information we receive from customers is very important. That’s why we take meticulous care when handling that information.
To reassure the InterContinental Osaka’s customers and win their trust, executive and employees undergo thorough training on the laws, regulations and company rules that concern personal information, while we furthermore strive to manage our customers’ personal information properly and make a maximum effort to use it appropriately.
April 6, 2018
IHG Japan Osaka LLC
Appropriate and fair means are used to obtain customers’ personal information. Unless within the scope required by other rules of the Hotel, laws or regulations, the customer bears no obligation to provide the Hotel with personal information, and a choice to not provide said information shall not impede the customer’s purchase of products or services from the Hotel.
The Hotel acquires and uses customers’ personal information for the following purposes.
The Hotel shall not, unless any of the following exceptions apply, disclose or provide customers’ personal information to a third party. Note that neither joint use of information nor provision to a subcontractor qualifies as disclosure or provision to a third party. The Hotel properly supervises the handling of personal information between the Hotel and subcontractors by concluding contracts and other such means.
As part of our services for guests, a third party may specify the name of a guest if I. the Hotel receives a request from a third party over the telephone or in-person inquiring about whether the guest is staying at the Hotel, to which the Hotel will provide an answer either over the telephone or in-person, or II. the Hotel receives a request from a third party to leave a message or package and we deliver or inform the guest of the message or package. If requested by a customer when booking accommodations or during check-in, the Hotel shall cease providing personal information to third parties as it pertains to the aforementioned services.
The Hotel takes utmost care to properly manage customers’ personal information and to prevent exposure, loss, tampering and the like. Executives and employees undergo in-house training on the protection and proper handling of customers’ personal information. In addition, the time period during which the Hotel stores personal information is stipulated elsewhere according to the purpose of use, and the Hotel uses appropriate methods to dispose of the information after the said time period expires.
If a customer personally requests the I. disclosure, II. correction, deletion or addition, or III. termination of use or erasure of personal information in the Hotel’s possession by a prescribed method, the Hotel shall, upon verifying that the requester is the owner of said personal information, respond as provided below within a reasonable time and scope. However, in the event of a risk to the lives, health, property or otherwise of the owner or a third party, or of a considerable impediment to the execution of the Hotel’s operations, or of a violation of other laws or regulations, the Hotel may refuse the request in whole or in part.
Inquiries concerning requests described in the preceding paragraph on customers’ personal information in the Hotel’s possession and inquiries concerning other personal information shall be made via the methods provided below. Note that confirmation of reservations and usage of Hotel accommodations, banquet rooms and restaurants should be directed to the appropriate hotel reception desk, as such confirmations are available free of charge. However, please note in advance that the Hotel will refuse to provide any of these confirmations if we cannot verify that the requester is the customer (or we verify from the content of the request that the requester is acting in place of the customer).
The Hotel shall receive requests for disclosure, correction, deletion, addition, termination of use/erasure or notification of purpose of use by appending the required documentation to the prescribed request form and sending both in the post to the address below.
Personal Information Consultation Desk
3-60 Ofuka-cho, Kita-ku, Osaka-shi, Osaka, Japan
The IHG® Rewards Club is a service program administers by the InterContinental Hotel Group. Procedures to change member information are handled by the IHG® Rewards Club website and the IHG® Rewards Club Customer Care Center.
IHG® Rewards Club Customer Care Center
Hours: 9:30 a.m. – 5:30 p.m. (closed weekends & holidays)
Email address: IHGRewardsClub@ihg.com
When making a “Request to Disclose” or other such requests, fill in all the prescribed items in the request form (A) and mail it, along with a copy of proof of personal identification (B), in the same envelope. If there are incomplete items, note in advance that we will be unable to comply with a disclosure request. Please download your request form here or request one from the Hotel.
（A）Prescribed Application Form
（B）Documents to Verify Identity of Personal Information Owner or Proxy
＜If you are the owner＞
Copies of two of any of the following: driver’s license, passport, health insurance card, basic resident register card with photo, identification booklet for the physically challenged, pension handbook, Residence Card with photo, seal registration certificate
＜If you are the proxy＞
Payment of a handling charge of 500 yen (including tax) shall be paid for each disclosure request.
Revised April 6, 2018
IHG Japan Osaka LLC