TERMS & CONDITIONS
■Business Hours 11:00~22:00The last appointment of the day is accepted by 20:30. For treatments before our business hours (10:00), please make an inquiry by 20:30 the day before your appointment day.
■Arrival TimePlease arrive 15 mins before your appointment time. Arriving late will limit the time for your treatment, as your treatment will end on time to ensure that the next guest will not be delayed. Those booking treatments 90 mins or longer treatment may use Bath House. To use Bath House, please arrive one hour before your appointment time.
■Spa CustomersBoth hotel guests and visitors are welcome to book spa treatments. We offer treatments for both men and women.
■BookingsOur spa treatments are by appointment only. Please call, visit us or ask the hotel front desk, beforehand to make reservations and/or for inquiries during our business hours. Please feel free to contact us for same-day appointments.
■CancellationsPlease kindly notify us for cancellations or changes by 20:30 the day before your appointment. Failure to do so may result in a 100% cancellation fee.
■Consultations Communication with our guests is highly valued at our spa. If you have questions regarding menus or do not know which menu is suitable, please feel free to ask our therapists for a consultation. If you have a special request, please inform us in advance when making a reservation.
■Health Condition Please inform us if you have any medical conditions, including being on your period, allergies, high blood pressure, on medication, having had alcohol, sunburn or special needs/attention such as being pregnant or breastfeeding when making a reservation. Depending on your health condition, your treatment may
be refused or modified.
■Personal Belongings/ValuablesLockers are not available at our spa. Please keep your belongings and valuables in the safety deposit box at the hotel front desk or in your room. Please acknowledge that our hotel/spa cannot accept responsibility for loss or damage to your personal belongings/valuables.
■Spa BoutiqueBoth hotel guests and visitors are welcomed to visit and shop at our spa boutique.
■Spa for ChildrenThe treatment service is available over the age of 13. Children under 16 years of age must be accompanied
by an adult.
■Spa EtiquetteOur spa is a place of tranquillity and relaxation. Please respect the silence and privacy of other spa guests by refraining from using cell phones/cameras in our spa. Smoking is prohibited. Our spa reserves the right to refuse service or discontinue service to anyone demonstrating behaviour that is perceived to be inappropriate by any member of our staff and/or other guests.
■TreatmentsThe treatments are not medical treatments. The results will vary accordingly to the individual.